Our wide network of machine automation specialists will help you to select the right automation architecture and products to meet your requirements. Our flat structure based on expert-to expert contact ensures that you will have ONE accountable and responsible expert to deal with on your complete project.
As your project matures make use of our Automation centers to test and catchup with technology trends in motion, robotics, networking, safety, quality control etc. Make use of our Tsunagi (connectivity) laboratory to interface, test and validate your complete system with our new machine network (EtherCAT) and factory network (EtherNet/IP).
We will assign a dedicated application engineer to assist with initial programming and proof testing of the critical aspects of your automation system. Our application engineers have in-depth expertise in and knowledge of networks, PLCs, motion, safety and HMIs when applied to machine automation.
During your prototyping phase you will need flexibility in technical support, product supply and exchange. We will assign an inside sales contact to help you source the correct products fast during your prototyping phase.
With our worldwide network for service and support the export of your product is made simple, we will support you on-site with your customer, anywhere in the world. We can arrange a liaison sales engineer to facilitate training, spare parts supply or even machine commissioning. All this in a localised language with localised documentation – giving you complete peace of mind.
Our Support does not end at pre-sale application engineering. Omron provides a comprehensive set of post-sales support services including:
• Commissioning / Startup
• Field maintenance and troubleshooting
• Telephone technical support
• Replacement parts
• Product operation / Automation optimization
• Warranty repair